Guest Services Ambassador
5 days ago
We are seeking a highly skilled and enthusiastic Guest Services Ambassador to join our team at Shun Tak Real Estate (Singapore) Pte. Ltd.
About the RoleThis dynamic role will be responsible for providing exceptional customer service, ensuring that every guest has a memorable experience at Artyzen Singapore.
The ideal candidate will have excellent communication skills, be able to work under pressure, and possess a positive 'can-do' attitude.
Responsibilities include:
- Providing efficient and professional service to internal and external callers of the hotel.
- Ensuring guests are provided with personal, attentive, and caring service.
- Responding promptly and courteously to guest complaints in line with Artyzen Brand Service Standards.
- Promoting a helpful and professional image to the guest and providing full cooperation to any guest requiring assistance.
- Being fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
- Answering inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
- Suggesting off-the-beaten-path places to guests to present authentic dining, entertainment, and travel experiences.
- Anticipating guest needs and offering related services and suggestions accordingly.
- Finding opportunities to surprise and delight guests to create memorable moments.
- Building small talks with guests during every interaction to engage with them.
To succeed in this role, you will need:
- Vocational studies related to the field of Hotel & Tourism Management with at least 1 year of experience in front office or guest-facing roles.
- A good command of written and spoken English.
- Excellent oral and written communication skills.
- Service-oriented, attentive to details, and observant.
- Adaptable and outgoing with excellent interpersonal skills.
- Ability to work under pressure and be flexible.
The estimated salary range for this position is SGD $45,000 - $55,000 per annum, depending on qualifications and experience.
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