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Customer Experience Program Manager

1 week ago

Singapore Apple Inc. Full time

We're seeking a highly motivated program manager to join our Apple Care Channel Programs team.

About the Role:

This role will be responsible for driving how Apple's channel partners across Apple Authorised Service Providers, Apple Retail Stores, Independent Repair Providers, i Phone Carriers, and others provide a high level of service to customers when service strategies are being introduced or updated.

Key Responsibilities:
  • Develop and implement channel partnership strategies that align with Apple's business objectives
  • Lead cross-functional projects to drive process improvements and cost optimization
  • Collaborate with stakeholders to develop and deploy extraordinary service solutions for active products
  • Drive initiatives forward with a strong bias for action and utilize foresight to identify and address future obstacles
Requirements:

To succeed in this role, you'll need:

  • A minimum of 2-3 years experience in program management with a focus on business strategy and planning
  • Ability to communicate effectively with various levels of the organization
  • Strong problem-solving abilities and analytical skills - a data-driven decision maker
  • Proven experience in project management and global perspective