IT Operations Manager

1 week ago


Singapur, Singapore NTT Data Singapore Full time
Job Title: IT Operations Manager (Data Centre)

We are seeking an experienced IT Operations Manager to lead our Data Centre operations team. The successful candidate will be responsible for ensuring the smooth operation of our data centre infrastructure, including servers, storage, network equipment, and power systems.

Key Responsibilities:
  • Team Leadership: Lead a team of support engineers, assign tasks, and conduct performance reviews to ensure 24x7 operations coverage.
  • Site Inspection: Conduct routine site inspections to assess the condition of facilities, equipment, and adherence to safety protocols and procedures.
  • SOP Development: Create and maintain Standard Operating Procedures (SOPs) and policies to ensure consistent and efficient data centre operations.
  • Incident Management: Oversee daily operations, monitor device alerts, and manage incidents for servers, KVM, network devices, UPS, storage solutions, power, cooling, and security.
  • Reporting: Generate weekly, monthly, and quarterly reports for clients on SLA, DC maintenance activity, power consumption, bandwidth utilization, and ongoing projects.
Requirements:
  • Experience: Proven experience in IT operations management, preferably in a data centre environment.
  • Leadership: Strong leadership and team management skills.
  • Communication: Excellent communication and interpersonal skills.
  • Problem-Solving: Ability to analyze and resolve complex technical issues.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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