IT Operations Manager

1 week ago


Singapur, Singapore Singapore Airlines Full time

Job Title: Information Technology-Asst Mgr/Lead Engineer for IT Service Mgmt

About the Role

We are seeking a highly skilled IT Operations Manager to join our team at Singapore Airlines. As a key member of our IT Service Management team, you will be responsible for enhancing IT operations efficiency and effectiveness.

Key Responsibilities

  • Process Improvement: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies.
  • Process Optimization: Analyze existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality.
  • Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
  • Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives.
  • Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
  • ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements

  • Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus.
  • At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
  • Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
  • Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment.
  • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

What We Offer

As a member of our team, you will have the opportunity to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.

How to Apply

If you are a motivated and experienced IT Operations Manager looking for a new challenge, please submit your application.



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