Sales and Customer Experience Specialists
1 week ago
STOREFRIENDLY MGMT PTE. LTD. is one of Singapore's leading providers of self-storage solutions, incorporating robotic technology for efficient storage management. With a strong focus on customer satisfaction, the company offers clean, safe, climate-controlled storage facilities with 24/7 access to cater to businesses and individuals.
Salary and BenefitsThe company offers an attractive basic salary of SGD 35,000 per annum, along with performance incentives based on achievement of targets. A suitable working schedule from 9 am to 6 pm allows for flexibility, making it ideal for candidates with family or study commitments. Additionally, employees can enjoy career progression and job specialisation within the company's structure.
Job Description: Sales and Customer Experience Specialists- Respond to sales enquiries from online channels, call-ins, emails, messages, and referrals to provide customers with tailored solutions.
- Understand customers' requirements and recommend STOREFRIENDLY's products and services as optimal solutions.
- Provide quotations, follow-ups, and maintain necessary communication with customers to ensure their needs are met.
- Assist customers in selecting suitable storage units, services, and merchandise at STOREFRIENDLY locations.
- Process rental/renewal agreements, collect payments, and maintain timely and accurate records.
- Resolve customer requests or issues related to their storage.
- Monitor and report any maintenance issues required in the assigned branch.
- Friendly and skilled at finding solutions to customer queries.
- Patient and understanding in dealing with diverse customer personalities.
- Able to communicate effectively with people from all walks of life.
- Capable of working independently and collaboratively as part of a team.
This role is perfect for individuals who thrive in customer-facing environments and enjoy helping others. If you're a people person looking for a dynamic and supportive work environment, we encourage you to apply.
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