Sales and Customer Experience Specialist
1 week ago
About GAIN CITY BEST-ELECTRIC PTE LTD
">GAIN CITY BEST-ELECTRIC PTE LTD is a leading retailer of consumer electronics and home appliances. We are committed to providing our customers with an exceptional shopping experience and top-notch products.
">Job Summary
">We are seeking a highly motivated and customer-focused Sales and Customer Experience Specialist to join our team. The successful candidate will be responsible for driving sales, enhancing the in-store customer experience, and cross-selling products across different stores.
">About the Role
">This role requires a deep understanding of our current promotions, discount mechanics, and brand-specific offers across all product categories. The incumbent will actively recommend tailored deals, promote products, and connect customers with the appropriate Sales Executives.
">The key responsibilities of this role include:
">- ">
- Staying updated on GAIN CITY BEST-ELECTRIC PTE LTD's promotions, discounts, and brand deals;">
- Keeping informed about new products to provide accurate recommendations;">
- Engaging customers to understand their needs;">
- Recommending personalized deals based on customer preferences;">
- Proactively promoting in-store deals and offers;">
- Suggesting bundles, upsells, and complementary items to increase sales;">
- Recommending add-ons like extended warranties, service plans, and installation services;">
- Referring customers to the appropriate sales executives by product category;">
- Facilitating smooth customer experiences between different product category sales teams;">
- Working out the final price based on the customer's selected items;">
- Identifying upsell and cross-sell opportunities based on customer preferences;">
- Coordinating and following up on deliveries and installation services for customer orders;">
- Monitoring performance of deal-driven products and providing feedback on strategies;">
- Suggesting improvements to promotions based on sales data and customer feedback;">
Requirements
">To be successful in this role, you should possess:
">- ">
- At least 2 years of experience in retail, sales, or deal management, preferably in consumer electronics or home appliances;">
- Strong knowledge of promotion mechanics, discount strategies, upselling, and cross-selling techniques;">
- Excellent customer service skills with a passion for enhancing customer satisfaction;">
- Proven ability to work in a retail environment and manage multiple customers simultaneously;">
- Skilled in closing deals and cultivating customer loyalty;">
- Proficiency in CRM systems, point-of-sale (POS) systems, and Microsoft Office;">
- Strong communication and interpersonal skills;">
Salary
">The estimated salary for this role is $45,000 - $60,000 per annum, depending on experience and qualifications.
">Benefits
">We offer a competitive benefits package, including medical insurance, annual leave, and training opportunities.
">What We Offer
">As a Sales and Customer Experience Specialist at GAIN CITY BEST-ELECTRIC PTE LTD, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced retail environment. You will also be part of a supportive team that values innovation, customer satisfaction, and teamwork.
">How to Apply
">If you are a motivated and customer-focused individual with a passion for sales and customer experience, please submit your application, including your resume and a cover letter, to us.
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