Customer Experience Specialist

5 days ago


Singapore GRAIN PTE. LTD. Full time

Are you looking for a challenging and rewarding role in sales support? We are seeking an experienced Customer Experience Specialist to join our team at GRAIN PTE. LTD.

About the Role

This is a full-time position that involves providing administrative support to our sales team, ensuring they achieve their monthly targets. You will be responsible for managing large amounts of incoming phone calls, identifying and assessing customers' needs, and building sustainable relationships with customer accounts.

You will work closely with our sales team to provide 100% administrative support, manage customer interactions, and keep records of customer communications. Your excellent communication skills, attention to detail, and ability to learn quickly will make you a valuable asset to our team.

We offer a competitive compensation package of SGD 40,000 per annum, comprehensive training, mentorship, buddies, and in-house programs to help you grow in your career. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

What You Will Do
  • Provide sales reps with 100% administrative support to ensure they achieve monthly team targets.
  • Manage large amounts of incoming phone calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
Requirements
  • Proven customer support experience or good ability to learn.
  • Strong phone contact handling and active listening.
  • Familiarity with CRM systems and practices.
  • Ability to start and get things done.
  • A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.
What's in it for You
  • Work with a fast growing, lean and mean team to make real world impact.
  • Have a lot of ownership and drive your own results and progression.
  • Smart people who sweat the details and push for the highest standards.
  • Training, mentorship, buddies, in-house programs to help you grow.


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