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Patient Experience Coordinator
2 weeks ago
Delivering exceptional patient experiences is at the core of this role, where you will play a vital part in creating a seamless care journey for patients.
This position offers a unique opportunity to make a meaningful impact on people's lives by providing administrative and clinical services that are critical to enhancing patient satisfaction and experience.
The ideal candidate will be able to perform a variety of tasks with precision and efficiency, including patient registration, appointment scheduling, billing, and payment collection. You will also provide information on the various clinical services offered by our centre and attend to inquiries from patients and members of the public.
Clinical Services
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- Assist patients during eye examinations, perform basic patient care activities, and provide essential advice on eye health and care.\
- Prepare necessary clinical documents for clinic sessions and conduct daily equipment checks to ensure everything is ready for use.\\/ul>\
Financial Counselling Services
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- Coordinate pre-operative assessments and surgery appointments.\
- Provide pre-surgery financial counselling to patients and their caregivers.\
- Offer general pre-surgery preparation advice to patients and their caregivers.\
- Respond to patient inquiries and requests efficiently.\\/ul>\
Other Responsibilities
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- Contribute to the preparation of clinic reports and collaborate with medical staff and internal departments as needed.\
- Participate in work improvement discussions and suggest ideas to enhance processes and workflows.\
- Perform other duties as assigned.\\/ul>\
Requirements and Qualifications
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- Minimum diploma or equivalent qualification required; 1 year of customer service experience preferred.\
- Excellent communication and interpersonal skills with patients, caregivers, and colleagues.\
- Compliance with established service standards.\
- Willingness to learn and grow within the team.\
- Effective situational handling skills when interacting with patients.\
- Attention to detail and strong teamwork and organisational skills.\
- Ability to thrive in a fast-paced environment and adapt to changes.\
- Flexibility to work across different locations based on operational needs.\
- Availability to work on Saturdays (half-day).\\/ol>\
