
Resident Relations Specialist
1 week ago
Job Title:
">Community Liaison Officer">. Manage public feedback and enquiries related to project site activities and environment.Manage public relation issues and general project queries with residents effectively.Maintain positive relations with residents, consultants, and authorities, and take proactive measures to mitigate complaints arising from construction activities.Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them informed of work schedule changes.Requirements:
- Diploma/Certificate in Communications or Customer Relation, or relevant discipline is essential for success in this role.
- AWSQ Service Excellence (Level 1) Certificate or New General Skills Competencies (GSC) - 7 Modules are required for effective task management.
- At least three years of relevant site experience in building construction industry for HDB projects is necessary for a thorough understanding of the job requirements.
- Proven experience in public relations, preferably in the construction sector, is an advantage in this role.
Essential Skills:
- Excellent people management and interpersonal skills are crucial for maintaining positive relations with residents, consultants, and authorities.
- Ability to prioritize, plan, organize, and execute tasks effectively is vital for successful job performance.
- Strong written and verbal communication skills are necessary for conveying complex information effectively.
- Ability to multitask in a fast-paced environment is essential for managing multiple responsibilities simultaneously.
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