Community Relations Specialist

1 week ago

Singapore beBeeCommunication Full time $4,000 - $6,000
Job Title: Community Relations Specialist

The Community Relations Specialist is a vital role that fosters effective communication between project teams and residents.

Key responsibilities include:

  • Managing and resolving complaints in a professional manner, escalating issues to senior staff when necessary.
  • Accompanying senior staff on site visits to engage with residents and stakeholders, documenting feedback accurately.
  • Preparing and disseminating communication materials such as circulars, flyers, and letters to inform stakeholders of project updates and schedules.
  • Providing administrative and coordination support for the Project Management Team in liaising with residents, government agencies, and other parties.
  • Responding to phone, email, and in-person inquiries under the guidance of the senior PRO.
  • Assisting in scheduling inspections and appointments between residents and relevant teams.
  • Updating and maintaining records in the defect management system, ensuring that follow-ups and rectifications are tracked.
  • Compiling basic reports (weekly/monthly) and summaries for internal coordination and reporting.
  • Supporting in preparing simple work schedules for subcontractors and assisting in monitoring the progress of rectification works to minimize resident inconvenience.

To excel in this role, you should possess excellent communication skills, interpersonal skills, and customer service experience.

Requirements
  • Excellent communication and interpersonal skills
  • Customer service experience
  • Able to work effectively in a team environment
  • Proficient in Microsoft Office Suite
Benefits

Our organization offers a competitive salary and benefits package.

Why Join Us

We are a dynamic and growing organization dedicated to delivering exceptional results. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.

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