IT Service Delivery Manager

2 weeks ago

Singapore beBeeLeader Full time $80,000 - $120,000
Job Description

We are seeking a highly skilled IT professional to lead our team of experts in delivering high-quality IT services. The ideal candidate will have a proven track record of success in managing teams, ensuring timely and effective service delivery, and maintaining strong relationships with internal stakeholders.

The successful candidate will be responsible for overseeing the planning, execution, and continuous improvement of our IT end-user support services. This includes leading the desktop support team, acting as the key liaison between IT and business users, and ensuring that our services meet the highest standards of quality and excellence.

Key responsibilities include:

  • Leading the IT service delivery team, managing daily operations, service performance, and staff development.
  • Maintaining strong, collaborative relationships with internal clients and stakeholders to ensure high levels of satisfaction.
  • Acting as the single point of contact for service delivery matters, performance reviews, and escalations.
Required Skills and Qualifications

The ideal candidate will possess the following skills and qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years of relevant IT experience, with at least 3 years in a team leadership or service delivery role.
  • Strong technical knowledge in end-user computing, Microsoft 365, Active Directory, endpoint security, and ITSM platforms.
  • Strong interpersonal and communication skills, with a proven ability to manage both users and technical teams.
  • ITIL certification or working knowledge of ITIL principles is preferred.
Benefits

This role offers a competitive salary and a range of benefits, including:

  • A comprehensive benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Others

The successful candidate will be required to:

  • Work closely with cross-functional teams to deliver high-quality IT services.
  • Develop and maintain strong relationships with internal clients and stakeholders.
  • Stay up-to-date with industry trends and best practices.

The successful candidate will be able to demonstrate their ability to lead and manage teams, develop and implement effective IT strategies, and maintain strong relationships with internal clients and stakeholders.

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