Service Delivery Director for Command Centre

2 weeks ago

Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

**Requirement**:

- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
- Extensive experience (typically 10+ years) in IT service delivery, with a significant focus on cloud and hybrid infrastructure environments.
- At least 5 years in a leadership role managing service delivery teams.
- Deep technical understanding of: Cloud platforms (e.g., AWS, Azure, GCP) and their core services. Hybrid infrastructure architectures and management. Network infrastructure (LAN, WAN, firewalls, load balancers), On-premises server and storage technologies, Database technologies (e.g., SQL Server, Oracle, PostgreSQL, NoSQL), Comprehensive monitoring platforms (e.g., cloud-native tools like CloudWatch, Azure Monitor, as well as third-party tools like Dynatrace, Datadog, Prometheus, Grafana), Security principles and best practices in cloud and hybrid environments.
- Significant experience in operating within or delivering services to Government Shared Services Centers, including understanding the specific governance, security, and compliance requirements.

**Responsibilities**:

- **Service Delivery Leadership**:Oversee the end-to-end delivery of cloud and hybrid infrastructure services, ensuring adherence to SLAs, operational excellence, and customer satisfaction within the Government Shared Services Center framework.
- **Technical Expertise & Strategy**:Provide strategic and technical leadership across cloud platforms, network infrastructure, on-premises server and storage environments, databases, and comprehensive monitoring solutions. Stay abreast of emerging technologies and industry best practices.
- **Government Stakeholder Management**:Cultivate and maintain strong, collaborative relationships with key stakeholders within the Government Shared Services Center(s), understanding their unique needs and ensuring service alignment.
- **Incident & Problem Management**:Lead the response to critical incidents, ensuring timely resolution and effective communication. Drive root cause analysis and implement preventative measures.
- **Change Management**:Oversee the planning and execution of infrastructure changes, ensuring mínimal disruption and adherence to governance policies.
- **Security & Compliance**:Ensure that all service delivery activities comply with relevant government regulations, security policies, and best practices. Collaborate with security teams to maintain a robust security posture.

**Preferred Qualifications**:

- ITIL certifications (e.g., ITIL Expert, ITIL Managing Professional).Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

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