Product Application Specialist

7 days ago

Singapore beBeeTechnical Full time $4,000 - $8,000

Technical Support Specialist Role

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance to sales representatives and customers.

Key Responsibilities:
  • Respond to inquiries from sales reps and customers via phone and email regarding product specifications, capabilities, and applications.
  • Analyse and troubleshoot customer issues remotely.
  • Research competitive product information.
  • Perform product application testing.
  • Create and update training manuals and materials for sales teams.
  • Plan and conduct training sessions for new hires and existing sales staff.
  • Share important product updates through internal channels.
  • Coordinate with the parent company in Japan on new product releases and literature development.
  • Travel for customer or affiliate training seminars as needed.
  • Support sales reps with on-site presentations when required.
  • Identify opportunities to improve department efficiency and lead related projects.

Requirements:

  • Bachelor's degree in Engineering (Computer, Electrical, Mechanical) or 2+ years relevant experience.
  • Strong organisational and prioritisation skills.
  • Excellent active listening and communication skills—able to simplify complex ideas.
  • Analytical mindset with strong problem-solving skills.
  • Customer-focused attitude with good interpersonal skills over phone and email.

Preferred Skills:

  • Experience with measurement instruments, microscopes, or vision systems.
  • Knowledge of HMI/SCADA programming.
  • Familiarity with communication protocols like Serial, Modbus TCP, Ethernet.
  • Understanding of sensors and actuators (motors, encoders, relays, solenoids).
  • Experience with stepper/servo motors.
  • Basic knowledge of database languages like SQL/MySQL.

Join our team today and take your career to the next level

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