
Product Application Specialist
6 days ago
Technical Support Specialist Role
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance to sales representatives and customers.
Key Responsibilities:- Respond to inquiries from sales reps and customers via phone and email regarding product specifications, capabilities, and applications.
- Analyse and troubleshoot customer issues remotely.
- Research competitive product information.
- Perform product application testing.
- Create and update training manuals and materials for sales teams.
- Plan and conduct training sessions for new hires and existing sales staff.
- Share important product updates through internal channels.
- Coordinate with the parent company in Japan on new product releases and literature development.
- Travel for customer or affiliate training seminars as needed.
- Support sales reps with on-site presentations when required.
- Identify opportunities to improve department efficiency and lead related projects.
Requirements:
- Bachelor's degree in Engineering (Computer, Electrical, Mechanical) or 2+ years relevant experience.
- Strong organisational and prioritisation skills.
- Excellent active listening and communication skills—able to simplify complex ideas.
- Analytical mindset with strong problem-solving skills.
- Customer-focused attitude with good interpersonal skills over phone and email.
Preferred Skills:
- Experience with measurement instruments, microscopes, or vision systems.
- Knowledge of HMI/SCADA programming.
- Familiarity with communication protocols like Serial, Modbus TCP, Ethernet.
- Understanding of sensors and actuators (motors, encoders, relays, solenoids).
- Experience with stepper/servo motors.
- Basic knowledge of database languages like SQL/MySQL.
Join our team today and take your career to the next level
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