Global Payroll Operations Specialist
24 hours ago
Rippling is a unified workforce platform that enables businesses to manage their HR and IT needs – payroll, benefits, computers, apps, and more – in one place.
By connecting every business system to one source of truth for employee data, Rippling automates manual work, making it easier to manage employee changes, such as onboarding and offboarding.
The RoleWe're seeking an experienced payroll specialist to join our Global Payroll Operations team in the Asia Pacific region. This role will be responsible for developing and executing new capabilities, owning operational aspects across the APAC region, and collaborating with R&D teams and external partners.
This is an exciting opportunity to drive cross-departmental engagement and have a significant impact on the product and customer experience.
Key Responsibilities- Assist with monthly payroll tax filings and payments throughout the APAC region.
- Execute routine audits on STP filings and superannuation payments for Australian customers.
- Manage monthly CPF filings and payments for Singapore customers.
- Assist with operational tasks in New Zealand, such as payday filings.
- Conduct regular audits of payroll records, deductions, and tax withholdings across all APAC countries.
- Drive issue resolution and communication with government agencies, including the ATO, IRD, and IRAS.
- Directly engage with customers and effectively resolve their issues.
- Work closely with Global Payroll Engineering and Product teams to ensure that payroll software supports key payroll and tax compliance requirements, product bugs are addressed, and internal tooling requirements are prioritized.
- Experience running payroll in the APAC region and familiarity with associated tax compliance requirements, specifically in Australia, New Zealand, and Singapore.
- Prior involvement with tax calculations, superannuation & CPF filings and payments, as well as tax notice resolution with ATO, IRD, and IRAS.
- Familiarity with APAC HR & Payroll law and policy.
- Minimum of 2+ years in global payroll tax and minimum of 3+ years in a client-facing role.
- Ability to manage and solve a queue of customer support tickets.
- Strong project management, communication, and organizational skills, with high attention to detail, excellent work product, time management, and execution.
- Strong proficiency with Google Suite or Microsoft Office for data analysis and task organization, and familiarity with Salesforce, JIRA, and Confluence.
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