
Lead Hospitality Professional
2 days ago
We are seeking an accomplished and service-oriented Clubhouse Manager to oversee the entire guest experience and ensure seamless operations.
Main Responsibilities:- Oversight of daily clubhouse operations.
- Ensuring a welcoming atmosphere for all guests.
- Greeting guests, addressing inquiries, complaints, and feedback in a professional manner.
- Mentoring and scheduling staff to maintain high standards of hospitality.
- Monitoring guest satisfaction through various channels and implementing improvements as needed.
- Collaboration with other departments to fulfill guest requests and resolve issues efficiently.
- Preparation of reports on guest satisfaction, service metrics, and departmental performance.
- Overseeing club lounge seating availability, service quality, safety, and well-being of guests.
- Maintaining cleanliness and condition of bar, tables, and tools.
- Preparing and serving hot and cold beverages. Managing supplies and anticipating replenishment needs.
- Ensuring dishes and utensils are washed and clean.
- Completing opening and closing duties, requisitioning necessary supplies, and transporting them from storage to the bar area.
- Securing liquor storage areas.
- Documenting important information in the department logbook.
- Anticipating meal requirements and catering to special food and drink requests.
- Reporting accidents, injuries, and unsafe work conditions to management.
- Following company policies and procedures, maintaining a clean uniform, and protecting company assets.
- Welcome and acknowledge guests according to company standards, anticipate their needs, assist individuals with disabilities, and express genuine appreciation.
- Communicate clearly and professionally with colleagues, prepare accurate documents, and answer telephones using proper etiquette.
- Nurturing positive working relationships with others and supporting the team to achieve common goals.
A Certificate or Diploma in Hotel Management/Hospitality is required; at least 6 years of experience in a similar role in the hotel and F&B industry is essential. Bilingualism in English and Chinese is highly desirable. Ability to start immediately or shortly after notification is preferred.
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