
Fine Dining Operations Expert
4 days ago
We are seeking an experienced and dynamic Restaurant Operations Manager to oversee daily operations, lead our team, and ensure exceptional guest experiences at a fine dining wine bistro specializing in Western cuisine.
Key Responsibilities- Oversee all daily restaurant operations including opening and closing procedures.
- Evaluate and implement operational standards and procedures for efficient performance.
- Monitor food quality, presentation, and consistency to ensure customer satisfaction.
- Promote teamwork and effective communication among staff members.
- Handle customer complaints and resolve issues promptly and professionally.
- Recruit, train, and supervise restaurant staff to achieve business objectives.
- Create and manage staff schedules to ensure adequate coverage.
- Conduct performance evaluations and provide ongoing coaching to improve employee skills.
- Foster a positive work environment and maintain team morale.
- Ensure proper staff training on food safety, customer service, and company policies.
- Assist with scheduling and administrative tasks as needed to support the restaurant's growth.
- Maintain accurate records of daily operations and incidents.
- Support implementation of company policies and procedures.
- Develop and implement effective wine programs, including wine selection, inventory management, and wine list accuracy.
- Ensure proper wine storage, handling, and service standards.
- Collaborate with the sommelier on menu pairings and special events to enhance the dining experience.
- Maintain high standards of customer service throughout the restaurant.
- Interact with guests to ensure satisfaction and address concerns.
- Develop strategies to enhance the overall dining experience.
- Monitor and respond to online reviews and feedback.
- A minimum 3-5 years of experience in restaurant management, preferably in Western cuisine establishments.
- Fine dining experience is strongly preferred.
- A proven track record of successfully managing upscale restaurant operations.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills, bilingual capabilities.
- Understanding of local food service regulations and licensing requirements.
- Proficiency with point-of-sale systems and restaurant management software.
- Ability to work in a fast-paced, high-pressure environment.
- Strong problem-solving and decision-making skills.
- Flexibility to work evenings, weekends, and holidays.
- Experience managing wine programs and beverage operations in fine dining settings.
- Wine knowledge and certifications are preferred.
- Prefer Singapore Citizen or PR.
This role offers a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and customer satisfaction.
OthersPlease note that this job description may be subject to change based on the needs of the organization.
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