Customer Service Officer
5 days ago
Rio Tinto Marketing Pte. Ltd. is seeking a highly skilled Customer Service Officer to join our Aluminium Sales team. As a Customer Service Officer, you will be responsible for delivering exceptional customer service to our aluminium customers in the Australia, New Zealand domestic markets and/or Asia Pacific regions.
Key Responsibilities
* Understand customer needs and respond to all customer enquiries/requests promptly.
* Assist with implementing customer solutions that create value for RTA and our customers and that complement RTA's operations or future development opportunities.
* Develop and maintain effective business relationships internal and external stakeholders including but not limited to Sales, Metal Management, Portfolio, Logistics, and Commercial Services as required.
* Full understanding of incoterms, supply chain workflow, and payment terms.
* Ensure flawless deliveries for all Aluminium transactions by maintaining clear and auditable electronic records for all contracts.
* Manage the order to cash execution of each contract independently.
* Manage the shipping/trucking and forecasting, supply, and demand processes to meet customer's requirements and internal stakeholders within the production, inventory, and logistics team.
About You
To be successful in this role, you will have:
* Bachelor's Degree qualification.
* Excellent communication both written and spoken English, additional language advantageous.
* Commitment to always delivering exceptional customer service.
* Manage customer expectations through negotiations and resolving issues.
* Attention to detail.
* Ability to operate effectively, accurately, and independently under pressure in a multi-tasking environment.
* Good Proficient use of Excel and Power BI.
* Strong communication skills and the ability to work collaboratively across internal teams and externally.
* Exposure to SAP or other similar ERP systems will also be beneficial.
* Strong time management and analytical skills and ability to work in a highly dynamic/complex business environment, managing deliverables and stakeholders whilst maintaining autonomy and self-motivation.
* Strong problem-solving skills.
What We Offer
Rio Tinto Marketing Pte. Ltd. offers a competitive salary and benefits package, as well as opportunities for career growth and development in a dynamic and fast-paced environment.
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