Guest Relations Executive

1 day ago


Singapore RC HOTELS (PTE.) LTD. Full time
Job Summary

We are seeking a highly skilled and experienced Guest Relations Executive to join our team at RC HOTELS (PTE.) LTD. as a Front Desk Supervisor. The successful candidate will be responsible for providing exceptional customer service, ensuring a smooth and efficient front desk operation, and maintaining the highest standards of guest satisfaction.

Key Responsibilities:
  • Front Desk Operations: Supervise and coordinate the daily activities of the front desk team, ensuring that all guests receive a warm and welcoming experience.
  • Customer Service: Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Room Revenue Management: Maximize room revenue by up-selling to higher rate categories and selling the highest possible rates for walk-in guests.
  • Front Office Administration: Maintain accurate records, handle guest mail and messages, and perform other administrative tasks as required.
  • Team Management: Supervise and train front desk staff, providing guidance and support to ensure that they are equipped to provide excellent customer service.
  • Quality Control: Monitor and maintain the highest standards of guest satisfaction, ensuring that all guests receive a exceptional experience.
Requirements:
  • Education: Minimum GCE 'A' level or equivalent, University degree preferred.
  • Experience: Minimum 2 years hotel front office experience.
  • Skills: Excellent communication and interpersonal skills, ability to work in a team environment, and basic supervisory skills.
  • Technical Knowledge: Proficient in front office operations, including computer systems and software.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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