Programme and Learning Services Executive
2 weeks ago
About this role
We are seeking an Executive to join our team in Programme and Learning Services. As an Executive in this role, you will be responsible for providing customer service, course administration, and logistics support for courses, assessments, events, and other related activities.
Key Responsibilities
- Provide customer service, course administration, and logistics support for courses, assessments, events, etc.
- Attend to phone calls, email, and walk-in enquiries
- Ensure good overall customer experience, and perform reception duty as and when needed
- Handle and process course enrolment applications from learners and organisations
- Assist with admissions, process, and screen applications
- Assist with room bookings
- Work with Programme Managers to ensure smooth conduct of the courses assigned
- Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, space utilisation, etc.
- Follow-up on invoices, outstanding payments, refunds, appeals/waivers, etc.
- Provide necessary learners' support to ensure smooth operation of the day-to-day classes for the programmes assigned
- Adhere to the CET operational and Continuous Improvement Review (CIR) and Minimum Service Standard Audit requirements
- Submit enhanced Subsidy Grant Claims for learners on the SSG Training Partners Gateway (TPG) portal
- Perform other duties as assigned
About You
- Customer-centric
- Able to multi-task
- Problem-solving skills
- Proactive, self-driven
- Organised and systematic
- Detail-oriented, meticulous
Requirements
- Effective communication and interpersonal skills
- Proficient in Microsoft Office applications such as Word and Excel
- Good writing skills
- At least 1 year of working experience in training administration
- Preferred: Relevant experience in CET Centre
What We Offer
Careers@Gov offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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