Senior Executive, Programme
4 days ago
Job Summary
We are seeking a highly skilled and experienced Senior Executive to join our team at Careers@Gov. As a Senior Executive, Programme & Learning Services, you will be responsible for providing administrative support and customer service to learners and organisations for courses under assigned portfolio(s).
Key Responsibilities
- Provide full range of administrative support and customer service to learners and organisations for courses under assigned portfolio(s).
- Implement learning activities for the social service sector while adhering to the guidelines related to management of Continuing Education Training centre (CET).
- Attend to phone calls, email and walk-in enquiries.
- Ensure good overall customer experience, and perform reception duty as and when needed.
- Handle and process course enrolment application from learners and organisations.
- Assist with admissions, process and screen applications.
- Assist with room bookings.
- Work with Programme Managers to ensure smooth conduct of the courses assigned.
- Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, space utilisation, etc.
- Follow-up on invoices, outstanding payments, refunds, appeals/waivers, etc.
- Provide necessary learners' support to ensure smooth operation of the day to day classes for the programmes assigned.
- Adhere to the CET operational and Continuous Improvement Review (CIR)Audit and Minimum Service Standard Audit requirements.
- Submit enhanced Subsidy Grant Claims for learners on the SSG Training Partners Gateway (TPG) portal.
Requirements
- Customer-centric
- Able to multi-task
- Problem-solving skills
- Proactive, self-driven
- Organised and systematic
- Detail-oriented, meticulous
- Effective communication and interpersonal skills
- Proficient in Microsoft Office applications such as Word and Excel
- Good writing skills
Experience
At least 1 year of working experience in training administration. Preferred: Relevant experience in CET Centre.
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