Senior Executive, Programme

4 days ago


Singapore Careers@Gov Full time

Job Summary

We are seeking a highly skilled and experienced Senior Executive to join our team at Careers@Gov. As a Senior Executive, Programme & Learning Services, you will be responsible for providing administrative support and customer service to learners and organisations for courses under assigned portfolio(s).

Key Responsibilities

  • Provide full range of administrative support and customer service to learners and organisations for courses under assigned portfolio(s).
  • Implement learning activities for the social service sector while adhering to the guidelines related to management of Continuing Education Training centre (CET).
  • Attend to phone calls, email and walk-in enquiries.
  • Ensure good overall customer experience, and perform reception duty as and when needed.
  • Handle and process course enrolment application from learners and organisations.
  • Assist with admissions, process and screen applications.
  • Assist with room bookings.
  • Work with Programme Managers to ensure smooth conduct of the courses assigned.
  • Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, space utilisation, etc.
  • Follow-up on invoices, outstanding payments, refunds, appeals/waivers, etc.
  • Provide necessary learners' support to ensure smooth operation of the day to day classes for the programmes assigned.
  • Adhere to the CET operational and Continuous Improvement Review (CIR)Audit and Minimum Service Standard Audit requirements.
  • Submit enhanced Subsidy Grant Claims for learners on the SSG Training Partners Gateway (TPG) portal.

Requirements

  • Customer-centric
  • Able to multi-task
  • Problem-solving skills
  • Proactive, self-driven
  • Organised and systematic
  • Detail-oriented, meticulous
  • Effective communication and interpersonal skills
  • Proficient in Microsoft Office applications such as Word and Excel
  • Good writing skills

Experience

At least 1 year of working experience in training administration. Preferred: Relevant experience in CET Centre.



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