Programme and Learning Services Administrator

1 day ago


Singapore Careers@Gov Full time
Job Description

We are seeking a highly organized and customer-focused Programme and Learning Services Administrator to join our team at Careers@Gov. This role involves providing administrative support for our training programmes, ensuring smooth operations, and delivering excellent customer service.

About the Role

The successful candidate will be responsible for:

  • Providing customer service and course administration support
  • Attending to phone calls, emails, and walk-in enquiries
  • Ensuring good overall customer experience and performing reception duties as needed
  • Handling and processing course enrolment applications from learners and organizations
  • Assisting with admissions, processing, and screening applications
  • Assisting with room bookings
  • Working with Programme Managers to ensure the smooth conduct of assigned courses
  • Preparing and submitting reports such as income and expenditure statements, course performance reports, funding reports, space utilization, etc.
  • Following up on invoices, outstanding payments, refunds, appeals/waivers, etc.
  • Providing necessary learner support to ensure smooth operation of day-to-day classes for assigned programmes
  • Adhering to CET operational and Continuous Improvement Review (CIR) and Minimum Service Standard Audit requirements
Requirements

To be successful in this role, you will need:

  • Customer-centric approach
  • Able to multi-task
  • Problem-solving skills
  • Proactive and self-driven
  • Organized and systematic
  • Detail-oriented and meticulous
Skills and Qualifications

You will require:

  • Effective communication and interpersonal skills
  • Proficient in Microsoft Office applications such as Word and Excel
  • Good writing skills
Experience

At least 1 year of working experience in training administration is required. Relevant experience in CET Centre is preferred.

Salary and Benefits

This role comes with an estimated salary range of SGD $45,000 - SGD $60,000 per annum, depending on experience and qualifications. You will also enjoy a comprehensive benefits package, including medical and dental insurance, CPF contributions, and opportunities for professional growth and development.



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