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Customer Support Training Lead

1 month ago

Singapur, Singapore Wise Full time

Job Title: Customer Support Training Lead

Job Summary:

The Customer Support Training Lead will be responsible for providing strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role will manage the performance of the CS Training team, guiding and directing them to meet organisational goals.

Key Responsibilities:

LEAD:

  • Define the direction and empower your team towards shared goals in a fast-paced environment.
  • Act as a bridge between training specialists and senior leadership, ensuring clear communication and alignment with Wise's mission.
  • Create a positive work environment through mentorship, coaching, and recognition.

DELIVER:

  • Make data-driven decisions to maximise impact for our customers.
  • Ensure the team meets KPIs and adheres to project timelines.
  • Foster clear communication between leadership, the team, and stakeholders.

DEVELOP:

  • Facilitate ongoing development through knowledge sharing and feedback.
  • Set growth targets and encourage personal development plans for team members.
  • Maintain comprehensive understanding of training programs and processes.

NURTURE:

  • Cultivate an inclusive work environment based on Wise values.
  • Demonstrate emotional intelligence in navigating team dynamics and conflicts.
  • Promote work-life balance to prevent burnout while ensuring productivity.
  • Ensure smooth training operations and effective team management.
  • Connect team expectations with overall mission/goals through transparent communication.
  • Build relationships across functions and represent the training team to senior partners.
  • Support team members with coaching, mentoring, and assistance as needed.

Requirements:

You are/have:

  • A Singaporean/Permanent Resident of Singapore (Please note that we are unable to sponsor visas for this role).
  • Learning & Development experience, related L&D certifications, and experience with learning methodologies/strategies/techniques.
  • Ability to utilise and analyse data to craft compelling stories to influence stakeholders.
  • Ability to align strategy regionally and globally, and ensure scalability in training programs.
  • Excellent verbal & written English, and Communication Skills; proactive and outspoken with the ability to work well across all levels of the business.
  • Strong problem solving skills and analytical mindset, solving problems through available data, observations, and root cause analysis.
  • Strong presentation skills, with the ability to convey information and ideas through a variety of mediums in an engaging and concise manner.
  • A process-oriented ownership mindset and project management skills.
  • Experience working with tools such as Google Suites, Confluence, Jira, or learning/content management systems (LMS/CMS) is a plus.
  • Any additional language capabilities is a plus.

Additional Information:

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit .

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