Customer Care Representative
1 week ago
Are you looking for a rewarding opportunity to provide top-notch customer care?
About the RoleWe are seeking a highly motivated and detail-oriented Customer Care Representative to join our team at BUSINESS EDGE PERSONNEL SERVICES PTE LTD. As a key member of our operations team, you will be responsible for delivering exceptional customer service, ensuring timely resolution of cases, and contributing to the overall growth and success of our business.
Key Responsibilities:
- Customer Care: Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
- SOP Enhancement: Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
- Training and Upskilling: Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
- Customer Satisfaction Monitoring: Measure and monitor customer satisfaction for escalated cases
- Stakeholder Coordination: Coordination of regular meeting with stakeholders
- Case Investigation: Assist to investigate and monitor status of key cases to ensure customer satisfaction
- Programme Improvement: Engage with internal stakeholders on review of programme improvements for better customer experience
Programme Support (Logistics Support):
- Inventory Management: Assist to monitor inventory level at client appointed centres and all Tracker Distributors
- Discrepancy Resolution: Ensure no discrepancy in client appointed centres and all Tracker Distributors' inventory
- Tracker Issuance and Balance Stock Records: Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies
- Documentation and Reports Submission: Ensure timely and accurate submission of documentation and reports by client appointed centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required
- Post App Release Issues: Support post app release issues and rectifications, solutioning
- Logistics Support: Provide logistics support for the customer care area and all Tracker Distribution Channels
Working Arrangements:
This is a 6-month contract position with a competitive salary range of $13-17/hour. You will work from our office located at Outram Park, with flexible working hours from Monday to Thursday (8:30am - 6:00pm) and Friday (8:30am - 5:30pm).
Requirements:
- Excel Skills: Good excel skills
- Customer Care Experience: Customer care work experience
- Fresh Graduate Welcome: Fresh graduate / with relevant work experience are welcome
EA License No.: 96C4864
Reg. No.: R22110485
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