Customer Care Representative
4 days ago
EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. is seeking a motivated and customer-focused individual to join our team as a Customer Care Executive.
Job Highlights- Attractive salary commensurate with work experience: SGD 4000 - SGD 6000 per month
- Career advancement opportunities within the company
- Healthcare and medical benefits for employees
This role involves providing exceptional customer service to walk-in customers, responding to incoming phone and email enquiries, and working closely with the Operations Manager to ensure smooth day-to-day operations.
Responsibilities- Attend to customer inquiries and provide professional course consultations
- Work closely with the Operations Manager in placements and scheduling of classes
- Communicate and coordinate with customers to ensure prompt follow-up and closure for all enquiries
- Process class registrations and payments
- Correspond with existing customers through various channels
- Coordinate with external vendors and suppliers
- Perform administrative duties in support of the day-to-day operations
- E nsure the safety and appropriate behaviour of students at the centre
- Fluent in English and Mandarin to handle diverse customer needs
- Confident and tactful in handling customer requests
- Passionate about providing excellent customer service
- Excellent communication skills and a people-oriented personality
- Meticulous and systematic with administrative procedures
- Proficient in Microsoft Word, Excel, and other administrative applications
- Experience working in tuition or enrichment centres is an added advantage
- We offer attractive salaries that reflect your work experience
- We provide opportunities for career growth and development within the company
- We prioritize employee well-being with healthcare and medical benefits
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