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Client Success Manager
1 week ago
This Sales and Service Liaison role is a key position within our organization. The successful candidate will be responsible for managing and coordinating the end-to-end customer experience, including providing pre-sales and post-sales consulting to help customers navigate order fulfillment processes, customer service requests, and other complex issues.
Key Responsibilities
Coordinates the end-to-end customer experience by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and internal organizations to resolve customer inquiries. Influences changes to production and shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional, or multi-country projects.
Requirements
Bachelor's or Master's Degree in Business Management, Customer Service Operations, or equivalent. Excellent communication skills, both written and verbal in English. Proficiency in MS Office – Word, Excel, PowerPoint. Knowledge in SAP or similar ERP system is preferred but not mandatory. Ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks. Goal-oriented and self-driven with a customer-centric mindset. Excellent phone skills with capability to handle high call volumes. Good team player who can cooperate cohesively within the team and with cross-functional teams. Fast and meticulous attention to detail, able to handle orders accurately and efficiently. Proactive and experienced problem solver who can make sound decisions, manage escalation, and deal with strong personalities effectively.
