Luxury Hotel Front Office Manager

3 weeks ago


Singapore FOUR SEASONS HOTEL SINGAPORE Full time
About the Role

The Guest Relations Manager is a critical member of the Rooms Management Team at Four Seasons Hotel Singapore. This high-profile position is responsible for ensuring a pleasant arrival and departure experience for our guests.

As the first and last impression of the hotel, the Guest Relations Manager plays a significant role in delivering exceptional service and creating a memorable experience for our guests.

The ideal candidate will possess excellent interpersonal skills, be able to prioritize tasks effectively, and have a strong ability to problem-solve in a fast-paced environment.

Responsibilities
  • Manage guest arrivals, departures, and billing requirements
  • Oversee and mentor a dedicated team to ensure seamless operations and exceptional guest experiences
  • Provide exceptional customer service, handle guest interactions, and assess and respond to guest needs
  • Ensure maximum guest satisfaction while adhering to all Four Seasons policies
  • Act swiftly in matters related to guest and employee safety, security, and satisfaction
  • Manage financial and credit procedures, address credit issues, and verify cash transactions for accuracy
Requirements
  • Diploma in Hospitality Business or its equivalent
  • Two years of relevant experience within Four Seasons (or a top luxury group) is considered an asset
  • Good organizational skills, ability to prioritize workload and handle pressure
  • Excellent interpersonal skills, and problem-solving abilities with a high level of professionalism
  • Proficiency in Opera is required
  • Ability to communicate (verbal and written) in English. Preferably equipped to communicate in a second language
  • Kindly note that due to work visa restrictions, the position is open to Singaporeans only
What We Offer
  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant
Work Environment

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including occasional overnight shifts, weekends, and public holidays.



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