Luxury Hotel Front Office Manager
3 weeks ago
The Guest Relations Manager is a critical member of the Rooms Management Team at Four Seasons Hotel Singapore. This high-profile position is responsible for ensuring a pleasant arrival and departure experience for our guests.
As the first and last impression of the hotel, the Guest Relations Manager plays a significant role in delivering exceptional service and creating a memorable experience for our guests.
The ideal candidate will possess excellent interpersonal skills, be able to prioritize tasks effectively, and have a strong ability to problem-solve in a fast-paced environment.
Responsibilities- Manage guest arrivals, departures, and billing requirements
- Oversee and mentor a dedicated team to ensure seamless operations and exceptional guest experiences
- Provide exceptional customer service, handle guest interactions, and assess and respond to guest needs
- Ensure maximum guest satisfaction while adhering to all Four Seasons policies
- Act swiftly in matters related to guest and employee safety, security, and satisfaction
- Manage financial and credit procedures, address credit issues, and verify cash transactions for accuracy
- Diploma in Hospitality Business or its equivalent
- Two years of relevant experience within Four Seasons (or a top luxury group) is considered an asset
- Good organizational skills, ability to prioritize workload and handle pressure
- Excellent interpersonal skills, and problem-solving abilities with a high level of professionalism
- Proficiency in Opera is required
- Ability to communicate (verbal and written) in English. Preferably equipped to communicate in a second language
- Kindly note that due to work visa restrictions, the position is open to Singaporeans only
- Career growth opportunities
- Unique strong culture
- Best-in-industry training
- Complimentary stays at Four Seasons properties (based on availability), with discounted meals
- Paid holidays/vacation
- Dental and medical/life insurance
- Employee service awards/Birthday Gift
- Annual employee party/social and sporting events
- Complimentary meals in dedicated employee restaurant
This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including occasional overnight shifts, weekends, and public holidays.
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