Guest Relations Officer

1 week ago


Singapore HOTEL NUVE PTE. LTD. Full time
Job Title: Guest Relations Officer

We are seeking a highly skilled Guest Relations Officer to join our team at HOTEL NUVE PTE. LTD.

Job Summary:

The Guest Relations Officer will be responsible for ensuring that our hotel guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:
  • Perform check-ins and check-outs in a timely and efficient manner.
  • Ensure all reservations are accurately entered and up-to-date.
  • Handle guest inquiries and complaints in a professional and courteous manner.
  • Provide excellent customer service and ensure guest satisfaction.
  • Follow up on email inquiries and respond promptly.
  • Collaborate with the Housekeeping and Maintenance Department to ensure seamless service delivery.
  • Perform other duties and responsibilities as assigned by the Hotel Manager.
Requirements:
  • Candidate must possess at least a Higher Secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 1 year of work experience in a similar role.
  • Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

We offer a competitive salary and benefits package to the right candidate. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.



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