Guest Relations Officer

2 weeks ago

Singapore RC HOTELS (PTE.) LTD. Full time
Job Title: Guest Relations Officer

We are seeking a highly skilled and experienced Guest Relations Officer to join our team at RC HOTELS (PTE.) LTD. in Singapore. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers.

Key Responsibilities:
  • Assist guests with check-in and check-out, and other cashiering duties
  • Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction, and give suggestions
  • Handle guests' mails, messages, and answer phone calls
  • Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Provide guidance and assistance to Guest Relations Assistants
  • Supervise the Front Office team to personalize the guest arrival/departure experience
  • Provide on-the-job training for new colleagues
  • Meet, greet, and provide rooming for VIP guests
  • Analyze room inventory and monitor room count situations
  • Attend daily briefings and relevant departmental and interdepartmental meetings
  • Ensure the safety, security, and loss control policies and procedures are complied with at the front desk and back office area
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
  • Comply with hotel and department policies and procedures at all times
  • Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
  • Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters
  • Ensure strict compliance with the Credit Card Privacy – PCI
  • Ensure strict compliance to the Cash Float SOP
Requirements:
  • Minimum 'O' Level education
  • Minimum 2 years hotel Front Office experience
  • Read, write, speak English fluently
  • Read and speak Mandarin fluently
  • Computer knowledge, i.e., well-versed with Windows, Internet Explorer, and Word, either POS or PMS system
  • Knowledge of Opera will be an advantage
  • Presentable, well-groomed with leadership quality
  • Interpersonal skills to deal with guests and colleagues' issues
  • Able to work in a team, i.e., caring about other team members and open towards other nationalities
  • Adaptable to multicultural guest needs, works with diverse cultures
  • Able to work under pressure and independently
  • Good interpersonal and communication skills
Our Commitment to Diversity & Inclusion:

We are an inclusive company, and what we really hope to achieve is to attract, recruit, and promote diverse talent.

Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://www.accor.com/en/careers

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://www.accor.com/en/careers

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