Customer Service Assistant Manager
6 days ago
**Job Overview**
CITY DEVELOPMENTS LIMITED is committed to delivering exceptional customer experiences across its retail portfolio. As a Senior Customer Service Assistant, you will play a vital role in overseeing the day-to-day operations of our Concierge Counter and ensuring that every customer interaction is memorable and positive.
**Key Responsibilities**
- Attend to customer enquiries and feedback, providing prompt and courteous assistance
- Manage gift voucher sales and reimbursement, ensuring seamless transactions
- Support marketing activities and perform general administrative duties as required
- Provide administrative and logistical support to Marcom, including managing lucky draws and gift redemption for promotional campaigns
- Monitor inventory and logistics of premiums and equipment, ensuring optimal stock levels
**Requirements**
- At least 1-2 years' relevant experience in customer service, preferably from the hotel and/or airline industry
- Proficient in MS Office suite, especially Microsoft Excel
- Pleasant disposition with outstanding communication, problem-solving, and negotiation skills
- Ability to multitask with high initiative and work independently as a team player
- Strong service orientation and ability to handle children, elderly, and people with special needs
- Able to work rotating shifts, weekends, and public holidays
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