Senior Customer Service Assistant Retail

3 days ago


Orchard, Singapore CITY DEVELOPMENTS LIMITED Full time

ResponsibilitiesOversee the day-to-day operations of Concierge CounterAttend to customer enquiries & feedbackManage gift voucher sale and reimbursementSupport the mall's marketing activities and perform general admin dutiesProvide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipmentBe mall ambassadors by providing exemplary customer serviceAll other matters relating to Customer Service and Concierge CounterUndertake ad hoc projects and responsibilities that may be assigned from time to timeJob RequirementsAt least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industryProficient in MS Office suite, especially Microsoft ExcelPleasant disposition with outstanding communication, problem solving and negotiation skillsAbility to multi task with high level of initiativesTeam player with ability to work independentlyStrong service orientation and possess inclination and ability to handle children, elderly and people with special needsAble to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift pm to 10.15pmFirst aid and AED training an added advantageCity Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL's recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.



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