Customer Service Coordinator
6 days ago
**Job Overview**
CITY DEVELOPMENTS LIMITED is committed to delivering exceptional customer experiences. As a Senior Customer Service Assistant Retail, you will be the face of our organization, providing top-notch support to our valued customers.
**Responsibilities**
- Oversee daily operations of Concierge Counter
- Attend to customer inquiries and feedback
- Manage gift voucher sales and reimbursement
- Support marketing activities and perform general administrative duties
- Provide administrative and logistical support to Marcom
- Be mall ambassadors by providing exemplary customer service
Requirements:
- At least 1-2 years of relevant experience in customer service, preferably from hotel and/or airline industry
- Proficient in MS Office suite, especially Microsoft Excel
- Pleasant disposition with outstanding communication, problem-solving, and negotiation skills
- Able to multitask with high initiative
- Team player with ability to work independently
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