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Assistant Officer, Customer Service

3 weeks ago

Orchard, Singapore Kuok (Singapore) Limited Full time

**T**his position is for Tanglin Mall**, a company under Allgreen Properties Ltd.**

Responsibilities include:

- Manage and handle all customer service-related matters at Customer Service Counter
- Maintain high level of customer service standards
- Handle enquiries and feedback from shoppers and tenants
- Brand ambassador of the mall, promoting Great Rewards loyalty program and related activities
- Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
- Handle administrative duties and any other ad-hoc duties as assigned
- Min GCE N Level qualification
- Min 1 year of working experience in relevant customer service role
- Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
- Fluent in English
- Customer-oriented with good communication and interpersonal skills
- Able to work in fast paced environment and has passion for service excellence
- Able to work on rotating shifts, including weekends and Public Holidays