Volunteer Development Specialist
6 days ago
The Assistant Manager, Volunteer Management is a proactive and empathetic leader passionate about empowering volunteers and driving community impact. He/she possesses strong organisational and interpersonal skills, with the ability to manage multiple programmes and stakeholders effectively. Comfortable working both strategically and operationally, he/she embraces innovation and data-driven decision-making.
Key Responsibilities:
- Support the implementation of a purposeful vision for volunteer management that aligns with the organisation's mission.
- Assess and identify volunteer needs and gaps across programmes and services, and align volunteer programmes with strategic goals.
- Oversee the end-to-end volunteer recruitment process, including responding to enquiries, screening and interviewing candidates, and planning targeted recruitment campaigns.
- Conduct comprehensive volunteer orientation and training sessions to ensure volunteers understand their roles, organisational policies and safety protocols.
- Lead volunteer appreciation/recognition initiatives, including appreciation events, personalised acknowledgments and regular communication through newsletters and social media.
- Monitor and track volunteer engagement metrics such as hours contributed, and prepare detailed reports on volunteer activities, impact and key performance indicators.
- Lead the integration of technology and innovative practices to enhance volunteer management processes, communication and training.
- Lead and supervise the youth outreach and leadership portfolio, including managing enquiries, developing multi-modal dementia educational resources, supporting youth outreach activities and overseeing a youth leadership programme focused on dementia.
- Provide leadership and guidance to team members to ensure effective execution of volunteer management and youth engagement initiatives.
- Coordinate with external stakeholders—including community groups, corporate partners, schools, and government agencies—to develop and sustain meaningful volunteer collaborations.
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