Duty Manager

1 week ago


Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time
Job Description

Duty Manager - Operations Lead at DAISHO DEVELOPMENT SINGAPORE PTE LTD.

Company Overview

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

Job Summary

We are seeking an experienced Duty Manager to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.

Responsibilities
  • Assist associates with expediting payments and resolve guest-related issues in a timely manner.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process various payment types, including room charges, cash, checks, debit, or credit, while maintaining accurate accounts for each guest.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer, identify designated requirements, and requests, and coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks, count bank at the beginning and end of shift, balance, and drop receipts according to Accounting specifications.
  • Ensure adherence to quality expectations and standards, and perform other reasonable job duties as requested.
Requirements
  • Familiarity with Marriott Bonvoy Loyalty Program and ability to answer guest inquiries effectively.
  • Strong communication and interpersonal skills to work effectively with colleagues, management, and guests.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.
  • Adaptability and flexibility to respond to changing circumstances, such as unexpected guest arrivals or last-minute cancellations.
  • Basic knowledge of accounting principles and practices.
  • Ability to maintain confidentiality of proprietary information and adhere to company policies and procedures.
Benefits

As a valued member of our team, you will enjoy a competitive salary and benefits package, including:

  • A monthly salary range of SGD 4,500 - SGD 6,000, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that fosters growth and collaboration.

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