Operational Excellence Professional

1 week ago

Singapore beBeeLeadership Full time $80,000 - $120,000
Career Opportunities in Aesthetics Leadership

As a seasoned Operations Manager, you will oversee the day-to-day running of our aesthetics group. Your role will involve ensuring high levels of performance, productivity, service quality, and team efficiency.

  • Key Responsibilities:
  • Outlet Operations & SOP Compliance
    • Develop and refine Standard Operating Procedures (SOPs) to ensure consistent service and uniform performance.
    • Facilitate the implementation of strategies and operational directions from senior leadership across all locations.
    • Conduct regular outlet visits to ensure cleanliness and hygiene standards are maintained, staff adhere to grooming protocols and conduct expectations, equipment and machines are functioning optimally, and customer documentation and consent forms are completed before treatment.
  • New Outlet Setup & Project Management
    • Project manage new outlet launches, including coordinating with landlords, contractors, designers, and suppliers, overseeing timelines, defect rectifications, and setup logistics, ensuring all equipment, retail fixtures, and back-end systems are ready before go-live.
    • Set up internal infrastructure: POS systems, supplies, staff onboarding, and process alignment.
  • Customer Experience & Complaint Handling
    • Handle and resolve all customer complaints, providing professional, timely service recovery.
    • Guide outlet teams on escalation protocols and corrective procedures.
  • Sales & Commission Reporting
    • Review and verify sales invoices and receipts, service and sales commission sheets, and unredeemed packages report.
    • Coordinate OT & Time Off report submission to Accounts & HR and sharing of BNA Reports, Google Reviews, and Feedback Summaries with all outlets.
  • Inventory & Procurement Oversight
    • Manage professional and retail stock inventory across all outlets.
    • Lead monthly stock checks, packing of supplies, and restocking coordination.
  • Staffing & HR Support
    • Oversee staff onboarding and orientation, ensuring proper alignment with operational needs.
    • Monitor manpower allocation and movement across outlets for optimal coverage.
  • Facility & Equipment Management
    • Conduct facility checks across all outlets.
    • Ensure all equipment and devices are maintained, and coordinate repairs or replacements.

Our ideal candidate will have a minimum 1-3 years of operations management experience, preferably in aesthetics, beauty, healthcare, or retail industries, and excellent leadership, organization, and communication skills. They will also be proficient in HR and POS systems, Google Workspace, and Microsoft Office, and have a proven ability to manage teams, coordinate multi-location operations, and maintain service standards.

Requirements:

  • Minimum 1-3 years of operations management experience, preferably in aesthetics, beauty, healthcare, or retail industries.
  • Excellent leadership, organization, and communication skills.
  • Strong problem-solving and decision-making ability under pressure.
  • Proficient in HR and POS systems, Google Workspace, and Microsoft Office.
  • Proven ability to manage teams, coordinate multi-location operations, and maintain service standards.

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