Senior Client Service Lead

2 weeks ago

Singapore beBeeClient Full time $80,000 - $120,000

Role Overview

We are seeking an experienced and proactive Client Relationship Manager to lead and manage key client relationships, ensuring consistent delivery of high-quality results.

Key Responsibilities:
  • Be the primary point of contact for clients, ensuring consistent service across all jurisdictions.
  • Own the client relationship, understanding contracts, managing delivery, and driving satisfaction.
  • Lead regular business reviews, manage escalations, and ensure SLAs are met or exceeded.
  • Collaborate with local offices and global teams to ensure alignment and operational readiness.
  • Monitor contract performance, profitability, and client KPIs - proactively driving improvements.
  • Identify upsell opportunities and support strategic growth initiatives.

Benefits

This role offers a unique opportunity to work with a diverse global client base, leveraging your expertise to drive client satisfaction and growth. If you are a motivated and customer-focused professional looking for a challenging role, we encourage you to apply.

Skills and Qualifications

To succeed in this role, you will need to have:

  • Proven experience in client service or account management.
  • Strong communication and interpersonal skills.
  • Able to build strong relationships with clients and internal stakeholders.
  • Familiarity with contract management and SLA administration.
  • Ability to analyze data and identify areas for improvement.

Others

Please note that only applicants who meet the minimum requirements will be contacted for further consideration.

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