Regional Customer Experience Manager for Asia-Pacific Region
5 days ago
A career-defining opportunity awaits a seasoned CRM professional to lead our Asia-Pacific region's customer experience strategy. As Regional Customer Experience Manager, you will spearhead the development and implementation of tailored communications initiatives to drive customer loyalty and engagement.
About Us:
WISE ASIA-PACIFIC PTE. LTD. is an international financial services provider committed to fostering a culture of inclusivity and diversity. Our team is dedicated to delivering best-in-class customer experiences across multiple channels, leveraging cutting-edge technology and data-driven insights to stay ahead of the curve.
The Role:
This exciting role will see you working closely with cross-functional teams, including Product, Marketing, and Analytics, to define and execute targeted customer comms strategies. Your expertise in CRM, segmentation, and stakeholder engagement will be instrumental in developing effective lifecycle management initiatives that drive long-term customer loyalty and retention.
Key Responsibilities:
* Lead the development and implementation of our Asia-Pacific region's customer experience strategy, ensuring alignment with business objectives and goals
* Collaborate with internal stakeholders to design and execute targeted customer comms campaigns across multiple channels (email, push notifications, in-app messages)
* Utilize data-driven insights to segment our business customers effectively, tailoring communication and offerings to meet their unique needs
* Develop and manage a high-performing CRM team, providing guidance and mentorship to ensure seamless execution of customer experience initiatives
* Analyze campaign performance, identifying opportunities for improvement and implementing data-driven solutions to increase engagement and conversion rates
Requirements:
* 5+ years of experience in a CRM role, with a strong focus on segmentation, lifecycle management, and stakeholder engagement
* Proven track record of successful cross-channel (email, push, in-app messages) lifecycle comms
* Excellent leadership skills, with the ability to motivate and guide a high-performing team
* Strong analytical mindset, with experience in analyzing campaign performance and implementing data-driven solutions
* Excellent verbal and written communication skills, with the ability to build relationships with internal stakeholders and external partners
What We Offer:
* Competitive salary range: SGD $81,000 - SGD $96,000 per month
* Performance-based RSUs
* Flexible working arrangements, with a focus on work-life balance
* Comprehensive benefits package, including private medical insurance and paid annual leave
How to Apply:
If you are a results-driven CRM professional passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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