Regional Account Manager

4 days ago


Singapore BCD TRAVEL ASIA PACIFIC PTE. LTD. Full time

About the Role

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We are seeking an experienced Regional Account Manager to join our team at BCD Travel Asia Pacific PTE. LTD.

The successful candidate will be responsible for managing a single client account or portfolio of global accounts, including client retention, contract negotiation, implementation, business consolidation, sales of products and services, financials, business planning, and reviews.

Key Responsibilities:

  • Ensure 100% client retention and account profitability
  • Oversee regional coordination of all communication across the region
  • Manage new business implementations, working closely with the implementation team to ensure client expectations are met
  • Measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans
  • Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client's strategic needs
  • Identify and assist in the selection of technology tools and processes to produce desired results
  • Establish and maintain relationships with key customer decision-makers in the region
  • Perform client business reviews and deliver regular financial reporting to all stakeholders
  • Create and manage budgets and financials (includes billing, payment & profitability)

Requirements:

  • Prior travel management company or related business travel account management experience is desired
  • Experience implementing and managing mid-large market or regional clients
  • Thorough knowledge of business travel account management and operations
  • Cultural awareness of Asia Pacific markets
  • Adept with travel industry technology and processes
  • Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships
  • Knowledge of creating business plans and managing business/client strategies
  • Presentation skills in terms of development and delivery
  • Fluent in written and conversational business English

About Us

BCD Travel Asia Pacific PTE. LTD. is a leading provider of corporate travel management services.

We offer a competitive salary package of SGD $80,000 - $120,000 per annum, depending on experience.

What We Offer:

  • Flexible working hours and work-from-home opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year
  • An inclusive work environment where diversity is celebrated


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