Regional Account Manager
4 days ago
About the Role
">We are seeking an experienced Regional Account Manager to join our team at BCD Travel Asia Pacific PTE. LTD.
The successful candidate will be responsible for managing a single client account or portfolio of global accounts, including client retention, contract negotiation, implementation, business consolidation, sales of products and services, financials, business planning, and reviews.
Key Responsibilities:
- Ensure 100% client retention and account profitability
- Oversee regional coordination of all communication across the region
- Manage new business implementations, working closely with the implementation team to ensure client expectations are met
- Measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans
- Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client's strategic needs
- Identify and assist in the selection of technology tools and processes to produce desired results
- Establish and maintain relationships with key customer decision-makers in the region
- Perform client business reviews and deliver regular financial reporting to all stakeholders
- Create and manage budgets and financials (includes billing, payment & profitability)
Requirements:
- Prior travel management company or related business travel account management experience is desired
- Experience implementing and managing mid-large market or regional clients
- Thorough knowledge of business travel account management and operations
- Cultural awareness of Asia Pacific markets
- Adept with travel industry technology and processes
- Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships
- Knowledge of creating business plans and managing business/client strategies
- Presentation skills in terms of development and delivery
- Fluent in written and conversational business English
About Us
BCD Travel Asia Pacific PTE. LTD. is a leading provider of corporate travel management services.
We offer a competitive salary package of SGD $80,000 - $120,000 per annum, depending on experience.
What We Offer:
- Flexible working hours and work-from-home opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year
- An inclusive work environment where diversity is celebrated
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