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Enterprise Account Manager

2 months ago

Singapore ACEPAK TECHNOLOGY PTE. LTD. Full time
About the Role

ACEPAK TECHNOLOGY PTE. LTD. is seeking an experienced Enterprise Account Manager to join our team. As an Enterprise Account Manager, you will be responsible for managing a portfolio of enterprise-level accounts and developing long-term, trusting relationships with our customers.

Key Responsibilities
  • Proactively own and manage a portfolio of enterprise-level accounts and become a trusted advisor and influencer.
  • Possess a comprehensive understanding of our solutions and connect that knowledge directly to customer ROI.
  • Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
  • Be an expert on our platform, with a deep understanding of our capabilities and value.
  • Consult with customers on their internal processes and challenge leaders to drive change across their organization.
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of our solutions.
  • Partner with others at ACEPAK TECHNOLOGY PTE. LTD. to ensure successful account management and surface customer inputs back.
Requirements
  • Preferably 4+ years of B2B SaaS sales, account management or consulting experience working with large, enterprise-level accounts (> 50-150K ACV).
  • Proven experience as the owner of the full sales cycle, from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting.
  • Prior experience in Strategy consulting - an advantage.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.
  • Superb written and verbal communication skills.
  • Positive attitude, empathetic, and energetic.
  • Native English speaker.
  • Fluency in other languages will be an added advantage.