Customer Service Officer

4 weeks ago


Singapore ATC COATING PTE. LTD. Full time
Job Description:

We are seeking a highly skilled Customer Service Officer to join our team at ATC Coating Pte. Ltd. This is an exciting opportunity for a motivated individual to take on a key role in ensuring the delivery of exceptional customer service and sales support.

Sales Support:

  • Liaise with customers to provide quotation status, project progression, and delivery schedules
  • Evaluate and escalate issues impacting timely delivery performances
  • Maintain accurate communication records of interactions with customers

Customer Relationship Management:

  • Build and maintain strong relationships with customers and suppliers
  • Assist Sales Managers in managing local and overseas customers
  • Ensure seamless coordination with internal departments for issue resolution

Additional Responsibilities:

  • Coordinate PO documentation upon issuance of quotations
  • Monitor and control expenditures to operate within approved budget guidelines
  • Identify and implement continuous improvement methods to enhance productivity and quality

Requirements:

  • Diploma or Professional Certificate required; relevant working experience preferred
  • At least 1 year of working experience in related field; Customer Service or equivalent experience desired
  • Engineering background considered advantageous

Salary Estimate:

$60,000 - $80,000 per annum, depending on qualifications and experience



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