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Customer Service Team Lead

2 months ago

Singapore CANDID WATER COOLER PTE LTD Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Co-ordinator to join our team at CANDID WATER COOLER PTE LTD. As a key member of our customer service team, you will be responsible for supervising a team of customer service staff and IT staff, including supply chain deliveries.

Key Responsibilities
  • Attend to customer enquiries and emails in a timely and professional manner.
  • Promptly respond to customers' in-coming calls and orders, ensuring a high level of customer satisfaction.
  • Oversee data entry, filing, and scanning of documents to ensure accuracy and efficiency.
Requirements
  • Excellent communication and coordination skills, with the ability to work effectively with customers and delivery staff.
  • Strong analytical and problem-solving skills, with the ability to multi-task and prioritize tasks effectively.
  • A strong team player with a positive work attitude and a commitment to work duties and responsibilities.
Working Hours

Monday to Friday: 8:30am to 5:00pm, Saturday: 8:30am to 1:00pm

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.