Mail Operations Supervisor
2 months ago
Job Overview
We are seeking a dedicated individual to oversee the operations of our mail processing team. The ideal candidate will have a strong understanding of mail services and the ability to manage staff effectively.
Key Responsibilities:
- Comprehend various mail services and their operational guidelines.
- Ensure efficient processing of mail for both local and international postings.
- Supervise and train staff to optimize performance and productivity.
- Enforce compliance with Work, Health, and Safety regulations.
- Monitor mail processing to meet established service standards.
- Coordinate with other departments regarding mail handling and security.
- Maintain cleanliness and organization within the processing area.
- Conduct regular checks to ensure adherence to security protocols.
- Address customer inquiries and complaints related to mail processing.
- Collaborate with maintenance teams to minimize machine downtime.
- Track and report on mail volume and staff performance metrics.
- Manage administrative tasks including attendance and leave records.
- Conduct floor supervision to ensure proper mail handling.
- Ensure operational procedures are updated and followed.
- Work with management to develop strategies for operational improvements.
- Perform additional duties as assigned by superiors.
Qualifications:
- Willingness to work in rotating shifts (Morning, Afternoon, Night).
- Minimum of 3 years supervisory experience in a related field.
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