Assistant Operations Manager

2 months ago


Singapur, Singapore Singapore Post Full time
Job Description

Job Title: Mail Processing Supervisor

Company: Singapore Post

Job Summary:

We are seeking a highly skilled and experienced Mail Processing Supervisor to join our team at Singapore Post. As a Mail Processing Supervisor, you will be responsible for overseeing the efficient and smooth operation of mail processing for local posting as well as those received from overseas postal administrations.

Key Responsibilities:

  • Understand the different types of services relating to mail business and ensure compliance with mail guidelines and schemes.
  • Responsible for the efficient and smooth operation of mail processing, including local posting and overseas mail.
  • Supervise staff under your charge to optimize manpower deployment and achieve high productivity and efficiency.
  • Ensure all staff are properly trained to operate various machines for processing of mail.
  • Enforce strict compliance of all related Work, Health and Safety matters for all staff within your supervision.
  • Responsible for the processing of mail according to the priority of mail to meet the service standard set by IMDA.
  • Ensure all mails are processed timely based on the different priority and service level and are connected to delivery bases for delivery.
  • Liaise with other sections on mail posted, especially from Bulk Mail Centre, in relation to the processing, security, and payment aspect of it.
  • Responsible for the cleanliness and good housekeeping of the section.
  • Enforce and ensure that staff comply with security rules by the management and make random checks on staff lockers.
  • Investigate and follow-up action pertaining to customer's enquiry, request, or complaints on matters relating to mail processing, surcharge mail, or returned items.
  • Work closely with maintenance staff to ensure low machine downtime and maximize machine performance.
  • Take responsibility for all work performance of the unit, including downtime and turnover of the staff.
  • Communicate and conduct dialogue sessions with staff to give and get feedback on matters pertaining to the section's operation.
  • Maintain and submit daily statistical report of mail volume, machines, and staff performance.
  • Ensure and monitor staff discipline through monitoring and performance counselling of poor performers of all grades of staff in the workforce.
  • Oversee the day-to-day administrative staff matters such as attendance hours, annual leave, shift allowance, medical leave, and ensure that all required information are updated daily.
  • Conduct regular floor supervision to check on staff input and output to the machines to ensure that the right type of mail is fed to the machine.
  • Ensure that date stamps and machine set dates are in order for the processing of mails.
  • Prepare and update operation instructions and procedures or other new projects as and when required.
  • Work with line managers to generate production improvement strategies to improve productivity and efficiency at the operation floors.
  • Perform any other duties or assignments as instructed or assigned by superiors.

Requirements:

  • Able to perform 3 rotating shifts (Morning, Afternoon, Night).
  • At least 3 years of relevant supervisory experience in a similar industry.


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