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VIP Client Service Specialist
1 week ago
We are looking for a skilled VIP Client Service Specialist to join our team in Singapore. As a key member of the Appointment Group (TAG), you will be responsible for delivering exceptional client experiences through your expertise and passion for delivery.
About Our Company
TAG is a leading provider of entertainment travel solutions, dedicated to exceeding client expectations through our expertise and passion for delivery. With a focus on teamwork, ambition, and genuine attitude, we strive to make the impossible possible for our clients.
Your Key Responsibilities
* Independently manage client travel requirements, including VIP client travel requirements
* Analyse all inquiries and requests received from clients and provide expert advice on the best options to offer
* Formulate complex, logistical itinerary plans to deliver practical travel solutions
* Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations
* Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
Requirements
* BS or BA degree OR equivalent combination of education and directly related experience
* 3+ years of relevant travel consulting experience within a travel agency, managing high demand clientele
* Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
* GDS experience (Travelport preferred)
Benefits
* Competitive salary
* Health Insurance Benefit Scheme
* Wellness/EAP programme
* Employee discounts
