VIP Services Assistant Manager

3 weeks ago


Singapore ROYAL PLAZA Full time
Roles & Responsibilities

Job Title: VIP Services Assistant Manager

Job Summary:
The VIP Services Assistant Manager plays a crucial role in supporting the VIP Services Manager in delivering unparalleled luxury experiences to our esteemed guests. As a key member of the VIP team, you will orchestrate every aspect of VIP services—from arrival to departure, creating personalised and memorable moments that resonate deeply with each guest. You'll manage a team of service professionals and collaborate across departments to ensure every interaction reflects our commitment to excellence. This role embodies the vision of guest-centric luxury and is integral to establishing our reputation as the preferred choice for discerning travellers.

Responsibilities:

  • Assist in the execution of high-touch, personalised experiences for VIPs, dignitaries, and loyalty guests, ensuring every stay is tailored to their unique needs.
  • Serve as a secondary point of contact for VIP guests, supporting their journey from arrival to departure and addressing any requests with discretion and efficiency.
  • Work alongside the VIP Services Manager to lead and develop the VIP services team, fostering a culture of excellence and continuous improvement.
  • Coordinate with Sales, Front Office, Housekeeping, and Food & Beverage teams to ensure seamless execution of VIP arrangements and amenities.
  • Maintain detailed guest histories and implement guest recognition programs to personalise and enhance future stays.
  • Curate and oversee the presentation of VIP amenities and experiences, ensuring they align with the brand's luxury positioning.
  • Support the management of the VIP Lounge, ensuring it remains an exclusive and tranquil retreat for esteemed guests.
  • Step in to manage VIP operations in the absence of the VIP Services Manager, ensuring continuity of service excellence.

Preferred Qualifications:

  • Degree or Diploma in Hospitality Management or a related field.
  • Experience in luxury hospitality or a high-end, fast-paced service environment.
  • Familiarity with Opera / Opera Cloud or similar hotel management systems.
  • Strong attention to detail with the ability to anticipate guest needs and exceed expectations.
  • Ability to communicate effectively with guests and colleagues, with knowledge of Malay as an added advantage.
  • Flexible schedule, including availability on weekends and holidays, to meet guest demands.
  • International exposure in hospitality and an understanding of diverse cultural service expectations is a plus.

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work Singapore in 2019 and #1 Asia's Best Workplaces by Great Place to Work Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace

Tell employers what skills you have

Strong Attention To Detail
Housekeeping
VIP
Hospitality Management
VIP Services
Opera
Wine
Service Excellence
Hotel Management
Hospitality
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