Enterprise Applications Specialist
5 days ago
Come work with KULICKE & SOFFA PTE. LTD., a leading provider of solutions for the production of electronic components and semiconductor packaging, as an Enterprise Applications Specialist. In this role, you will be responsible for providing vision, leadership, planning, project coordination, and management for the development of cost-effective Customer Relationship Management (CRM) solutions while concurrently facilitating efficient operations to meet current and future business needs.
About Us
KULICKE & SOFFA PTE. LTD. is a dynamic organization that offers exciting opportunities for career growth and development. We are committed to providing our customers with innovative and reliable solutions that meet their evolving needs.
Your Key Responsibilities
* Work closely and collaboratively with customer service teams to manage the implementation of CRM solutions and run reporting and analysis
* Provide regular and ad-hoc reporting as required to support the operational excellence of the Customer Service organization
* Oversee the support backlog within the platform and prioritize, resolve, and escalate as appropriate
* Assist Product and Services business unit in the design, development, and implementation of scalable, innovative solutions leveraging the platform
About You
We are looking for a highly motivated and experienced Enterprise Applications Specialist who has a proven track record of delivering successful projects and has a deep understanding of CRM solutions and application delivery. If you have strong project management skills, excellent communication and interpersonal skills, and a passion for delivering high-quality results, we would like to hear from you.
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