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Senior Relationship Officer

2 weeks ago

Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About the Role

We are looking for a highly motivated and results-driven 20X Senior Customer Service Officer to join our team at PERSOLKELLY SINGAPORE PTE. LTD. The successful candidate will have a proven track record of delivering exceptional customer service, building strong relationships, and driving business growth.

Key Responsibilities:
  • Deliver exceptional customer service through various channels, ensuring high levels of customer satisfaction.
  • Investigate and resolve client complaints in a timely and professional manner.
  • Build strong relationships with clients by addressing their concerns and challenges.
  • Gather information through outbound calls, email exchanges, and on-site visits.
  • Accurately compile, record, and input information into the system, including thorough case documentation.
  • Implement strategies and initiatives to improve participation rates.
  • Generate monthly progress reports on completion status and service level achievements for reporting officers.

Requirements:
  • Degree in a relevant field.
  • Proficiency in MS Word and Excel for reporting and progress tracking.
  • Strong verbal communication skills are essential for daily tasks.
  • Ability to communicate effectively and manage interactions across different organizational levels, both internally and externally.
  • Detail-oriented and thorough in task execution.
  • Successful completion of a training course and assessments is required before operational deployment.
  • Singaporeans only.