Senior Relationship Manager

2 days ago

Singapore CHAINUP PTE. LTD. Full time

A senior relationship manager is responsible for handling clients and customer relationships, ensuring that the team provides the highest quality service for the customers to maintain the company's excellent reputation and operational efficiency. Senior relationship managers analyze current market trends to identify business opportunities that meet the clients' demands and public interests, generating resources for revenues, and increasing the company's profitability. They also assist the marketing and sales team in developing promotional strategies for brand awareness to attract potential clients and create business partnerships.
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors

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