Global Consumer Products Implementation Services Director

1 month ago

Singapore Veeva Systems Full time
About the Role

The Company Veeva Systems is expanding into a new industry of focus for its Quality and Regulatory Management solutions, and we're looking for a key hire to lead the selling and delivery of implementation projects in Consumer Products (CP).

Job Summary

We're seeking an experienced professional to manage our APAC-based team, working with senior management and General Managers to communicate our value proposition and implementation offerings to prospects & customers. As part of this role, you will be responsible for building the team's capability as customer implementation projects start to ramp up.

Key Responsibilities
  • Be the key point of contact with prospects and customers on Veeva's implementation services offerings.
  • Understand customer requirements and translate them into engagement work, including services work estimations & proposals.
  • Engage with multiple prospects and customers in the Australia/New Zealand and Southeast Asia region as Veeva positions its Quality and Regulatory Management solutions for companies in the Consumer Products industry.
  • Act as project manager or services delivery lead on customer implementations, which may involve an element of individual contribution as well as leading others in the team.
  • In the longer term, be able to recruit and hire other individuals into your implementation services team as customer needs and organization growth dictate.
Requirements
  • 5+ years of experience implementing off-the-shelf content and/or data management systems.
  • 2+ years of experience selling Professional Services, from pitching a value proposition and scoping needs to estimates efforts and contract authoring.
  • Demonstrated work history in critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation.
  • Has a roll-up-your-sleeves attitude, comfortable wearing multiple hats in a fast-moving environment.
  • Strong written and verbal communication skills, executive-level presence, and experience in facilitation and negotiation.
  • Has the ability to travel 25% to 50% for engagements with customers & prospects across Asia.
Nice to Have
  • Understanding of global Quality and compliance processes for Consumer Products or Food & Beverage companies.
  • Direct experience with content management and quality information management systems, such as Veeva Vault, MasterControl, Sparta TrackWise, OpenText, SharePoint, and Documentum.
  • Direct experience in computer systems validation (CSV).
  • Experience working with large, multinational customers across the Australia/NZ and South-East Asia region.
  • Fluency in Mandarin to facilitate discussions with China-based customers and colleagues.
Perks and Benefits
  • Estimated salary: $120,000 - $180,000 per annum.
  • Allocations for continuous learning & development.
  • Fitness & Wellness reimbursement.
  • Health insurance.
  • Veeva Giving charity program.

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