Director, Implementation Services

6 days ago

Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time
Roles & Responsibilities

Opportunity Snapshot

The Director of Implementation Services is responsible for managing the team of Implementation Managers responsible for client installations across the APAC portfolio. This includes day-to-day management and execution of the team’s responsibilities as well as management of cross-functional strategic initiatives focused on service delivery optimization and post M&A integration.


The Director of Implementation Services responsibilities include management of client installations in a data center raised floor environment. This typically includes installation of racks, electrical distribution, cages, containment systems, and data cable infrastructure. He will manage multiple simultaneous projects across several data centers in their region using standard project and construction management best practices to ensure all installations are completed on time, in budget, and error-free to meet customer Ready for Service (RFS) dates that are contractually committed.


This role offers you the opportunity to showcase your leadership skills and management expertise to make a direct impact on the largest wholesale and colocation data center provider in the world. As Director Implementation Services you will manage day to day operation of the Implementation Services team. The team is responsible for service delivery in support of Hyperscale, colocation and enterprise clients across the APAC portfolio. In addition, the team is responsible for management of limited number of internal projects required to support growth and firm’s capabilities in product offering. You will provide technical oversight to individual team members and drive execution of individual and team’s objectives. Working cross-functionally with our Data Center Operations, Sales, Sales Operations, Sales Engineering, Asset Management, Construction Accounting and other teams, you will coordinate team’s execution of all work required for the installation of equipment and infrastructure within our data centers. It will be your mission to ensure team delivers on time, on budget and achieve high satisfaction rating from internal and external clients. If you are eager to work on multiple projects in a dynamic, fast-paced environment, then we look forward to hearing from you.


The Requirements

· College Degree preferably technical (i.e.: Engineering, Tele Com. Computer Science etc.)

· Minimum 15 years of experience in operations, data center construction and/or in the telecommunications/engineering industry.

· Highlydeveloped data center industry knowledge, experience and perspective with commensurate verbal, analytical, presentation and writing skills.

· Skillful negotiation, conflict resolution and leadership skills.

· Team building and project management skills.

· Delegates effectively; has strong facilitation.

· Expert level knowledge of rack, cage, electrical distribution, and data cable infrastructure.

· Expert level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications.

· Familiarity with construction accounting and various forms of vendor agreements (MSA, AIA, etc.).

· Able to make effective presentations and respond to questions from internal and external clients.

· Highly developed customer service skills.

· Ability to analyze and solve problems involving several options with limited information.

· Advanced analytical and quantitative skills.

· Must be detail oriented with excellent communications, interpersonal and oral/written presentation skills.

· Strong multi-tasking abilities,

· Must be a self-starter, proactive, flexible, and able to work within and meet deadlines.

· Demonstrate ability to work effectively in a fast-paced, mission critical facilities environment.

· Expert level proficiency in the use of MS Productivity tools, including Word, Access, Excel, Visio, Project,

· Position requires 40 % travel to support the APAC portfolio – Australia, Hong Kong, Sth Korea


The Role

· Manages the coordination of the activities of the functional area with responsibility for results, including costs, methods and staffing.

· Reorganizes work output to ensure consistency across the organization and alignment with related organizations.

· Have input on strategy, policy and process recommendations.

· Updates current methods, practices and processes to reflect changes in internal orexternal standards and to continually improve the effectiveness and efficiency of the organization and alignment with the Global Operating Model

· Has influence on organizational decisions and can align others behind decisions.

· Ability to make sound decisions quickly and under pressure. Decisions frequently establishprecedent and may have longer-term impact.

· Manage range of strategic initiatives cross functionally.

· Act as a point person toaddress emerging issues and new business requirements.

· Can seepotential issues beyond current environment and pro-actively prepare. Analysis includes the ability to articulate conclusions and/or potential alternative solutions and often requires evaluation of intangible factors.

· Manage work flow at all facilities and acts as point of escalation.

· Works with contractors and suppliers, develops relationships and work to obtain the best quality execution and the best pricing.

· Provide oversight to qualify vendors and implement firm’s procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates.

· Identify and rectify any steps in the process that are delaying installations.

· Identify cost savings opportunities either by leveraging supply chain or by driving discipline in getting the best value from the installers.

· Work with the various internal teams to ensure smooth execution on Digital’s and team’s objectives.

· Work closely with Operations, Data Center Engineering, Sales Engineering, Sales, Sales Operations, Construction Accounting, Procurement, Provisioning, Finance and other teams as required.

· Manage, direct and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing on-site installations.

· Ensure high satisfaction rating from both internal and external clients. Demonstrate continuous improvement in client satisfaction.

Interface with clients on escalations and in any other circumstance as needed.


Tell employers what skills you have

Negotiation
Management Skills
Asset Management
Construction Management
Data Modeling
Supply Chain
Visio
Conflict Resolution
Sales Engineering
Project Management
Pressure
Presentation Skills
Articulate
Writing Skills
Service Delivery
Business Requirements

  • Director, Implementation Services

    9 hours ago

    Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time

    Opportunity Snapshot The Director of Implementation Services is responsible for managing the team of Implementation Managers responsible for client installations across the APAC portfolio. This includes day-to-day management and execution of the team’s responsibilities as well as management of cross-functional strategic initiatives focused on service...

  • Senior director, service implementation

    4 weeks ago

    Singapore This Is An IT Support Group Full time

    We are looking for a Senior Director for the APAC region to join our Library Software Professional Services Team. This is an amazing opportunity to work on Clarivate Library Software like Alma, Primo, Polaris, Vega. The Senior Director will have approximately 3 direct reports with a whole team size of about 20 people, and is reporting to the VP of Service...

  • Senior director, service implementation

    1 month ago

    Singapore This Is An IT Support Group Full time

    We are looking for a Senior Director for the APAC region to join our Library Software Professional Services Team. This is an amazing opportunity to work on Clarivate Library Software like Alma, Primo, Polaris, Vega. The Senior Director will have approximately 3 direct reports with a whole team size of about 20 people, and is reporting to the VP of Service...

  • Centre for Evidence and Implementation

    2 days ago

    Singapore Centre for Evidence and Implementation (CEI) Full time

    Are you a research and evaluation leader with experience applying evidence in intervention development and improvement, undertaking evidence synthesis, and advancing implementation science?Do you have a passion to help drive meaningful, actionable change in the social sector? Are you ready to join a diverse, global team that values its people, nurtures...

  • Chief implementation director

    4 weeks ago

    Singapore PSA International Full time

    Job Title: Chief Implementation Director Salary: SGD 120,000 - SGD 180,000 per annum. We are seeking a highly skilled and experienced Chief Implementation Director to lead complex project implementations for Softgridinc Pte Ltd in the Singapore CBD Financial Area. The ideal candidate will have a strong background in overseeing projects, engaging with both...

  • Chief Implementation Director

    2 weeks ago

    Singapore SOFTGRIDINC PTE. LTD. Full time

    Job Title: Chief Implementation DirectorSalary: SGD 120,000 - SGD 180,000 per annum.We are seeking a highly skilled and experienced Chief Implementation Director to lead complex project implementations for Softgridinc Pte Ltd in the Singapore CBD Financial Area. The ideal candidate will have a strong background in overseeing projects, engaging with both...

  • Chief implementation director

    4 weeks ago

    Singapore PSA International Full time

    Job Title: Chief Implementation DirectorSalary: SGD 120,000 - SGD 180,000 per annum. We are seeking a highly skilled and experienced Chief Implementation Director to lead complex project implementations for Softgridinc Pte Ltd in the Singapore CBD Financial Area. The ideal candidate will have a strong background in overseeing projects, engaging with both...

  • Cleaning Services Director

    1 week ago

    Singapore RELIANCE MANPOWER SERVICES PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Cleaning Services Director to join our team at Reliance Manpower Services Pte. Ltd. As a key member of our operations department, you will play a crucial role in managing and coordinating our cleaning services.Responsibilities:Plan, coordinate, execute, and manage the general cleaning process, including dishwashing...

  • SAP Implementation Project Director

    2 weeks ago

    Singapore ABEAM CONSULTING (SINGAPORE) PTE. LTD. Full time

    Job Title: SAP Implementation Project DirectorAbout ABEAM CONSULTING (SINGAPORE) PTE. LTD.A leading consulting firm based in Singapore, providing expert solutions for businesses looking to implement SAP software.Job Overview:We are seeking an experienced SAP Implementation Project Director to lead our team in delivering complex ERP implementation projects....

  • Service Delivery Director

    2 weeks ago

    Singapore HP PPS SINGAPORE (SALES) PTE. LTD. Full time

    Job Title: Service Delivery DirectorEstimated Salary: SGD $120,000 - SGD $180,000 per annumAbout the Role:We are seeking an experienced Service Delivery Director to join our team in HP PPS Singapore (Sales) Pte. Ltd. The successful candidate will be responsible for formulating strategies in areas such as performance metrics, escalation, change management,...

  • Banquet Service Director

    2 weeks ago

    Singapore THE FULLERTON HOTEL Full time

    Job Title: Banquet Service DirectorWe are seeking an experienced Banquet Service Director to join our team at THE FULLERTON HOTEL. This is a challenging and rewarding role that requires a high level of organizational skills, attention to detail, and excellent communication abilities.About the Role:Supervise and coordinate the activities of Junior Captains...

  • Service Delivery Director

    2 weeks ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    About the RoleThe Service Delivery Director will play a pivotal leadership role in overseeing the management and delivery of services at LIBERTE HR SERVICES PTE. LTD.Key ResponsibilitiesSpearhead program development and implementation, ensuring alignment with organizational goals and service standards.Lead strategic planning, including manpower planning and...

  • Customer Services Director

    4 weeks ago

    Singapore The Edge Partnership Full time

    About the RoleWe are seeking an experienced Customer Services Director to lead our customer service team and implement strategies to achieve business targets and meet client expectations.

  • IT Service Assurance Director

    2 weeks ago

    Singapore PCCW SOLUTIONS INSYS PTE. LTD. Full time

    About PCCW Solutions Insys Pte. Ltd.PCCW Solutions Insys Pte. Ltd. is a leading provider of IT services and solutions.Job Title: IT Service Assurance DirectorEstimated Salary:$200,000 per annumJob Description:We are seeking an experienced IT Service Assurance Director to join our team in Singapore. The ideal candidate will have a strong background in IT...

  • Director of residential services

    4 weeks ago

    Singapore ST. REGIS HOTEL SINGAPORE Full time

    JOB SUMMARY Responsible for Operational Excellence through Owner, Tenant and Member (collectively “Residents”) communication and engagement, problem resolution and timely follow up. Interfaces with Residents, Guests, hotel operations, hotel ownership representatives, third-party financial providers and internal and external legal counsel. Verifies that...

  • Enterprise SAP Implementation Director

    2 weeks ago

    Singapore K2 PARTNERING SOLUTIONS PTE. LTD. Full time

    Job DescriptionK2 PARTNERING SOLUTIONS PTE. LTD. is seeking an experienced Enterprise SAP Implementation Director to lead our project management efforts in implementing SAP S/4.ResponsibilitiesProject Planning and Execution: Develop and execute project plans, ensuring timely delivery of projects within budget and scope.Risk Management: Identify and mitigate...

  • Director’s Service Contract

    2 months ago

    Singapore Zegal HK Full time

    Create a Director’s Service Contract in less than 5 minutes with Zegal's document builder. A Director’s Service Agreement or Contract is a contract by which a company hires a director as an employee. It includes detailed provisions on various aspects of employment. When drafting a Director’s Service Contract , the employer should be aware of...

  • Service Delivery Director

    4 days ago

    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Roles & ResponsibilitiesThe Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.They are responsible for budgeting,...

  • Service Delivery Director

    2 weeks ago

    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Roles & ResponsibilitiesThe Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.They are responsible for budgeting,...

  • Service Delivery Director

    1 week ago

    Singapore ITCAN PTE. LIMITED Full time

    Job Title: Service Delivery DirectorSalary: $120,000 - $180,000 per annumAbout the RoleThe Service Delivery Director will be responsible for managing the delivery of services to clients and ensuring they meet agreed service level agreements and operational level agreements.Key ResponsibilitiesManage client relationships and handle clients'...